Digitalization of Municipalities Through Ecosystem Collaboration

  • Per Jonny Nesse NTNU and Telenor Research, Trondheim, Norway
  • Hans Chang Norwegian University of Science and Technology (NTNU), Trondheim, Norway
  • Katrine Selnes Mikalsen Norwegian University of Science and Technology (NTNU), Trondheim, Norway
  • Olai Bendik Erdal Telenor Research, Oslo, Norway
Keywords: Digital transformation, innovation in public sector, internet of things, value, municipality, business ecosystem management


Emerging technologies combined with new ways of doing business provides a series of new possibilities, but also significant challenges. In this paper, we study how municipalities can realize value from digitalization through ecosystem collaboration.We analyze 26 digitalization strategies representing 58 municipalities in Norway to get an overlook of the current landscape. In addition in-depth interviews are done in 5 municipalities to discover cross-case similarities and patterns. Our findings highlight important strategic measures related to different types of value for the majority of municipal digitalization approaches. We find experimental Internet of Things pilots, ecosystem collaboration and innovative approaches among the municipalities that are further ahead other municipalities in the digitalization process. The results are analyzed and discussed towards recent literature and similar international research on comparable municipalities.


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Author Biographies

Per Jonny Nesse, NTNU and Telenor Research, Trondheim, Norway

Per Jonny Nesse is senior research scientist at Telenor Research. He is as specialist in service innovation management, financial analysis and entrepreneurship. He has extensive experience from managing research and innovation projects in Telenor and EU research programs with international enterprises and universities. Nesse holds a Ph.D from Norwegian University of Science and Technology (NTNU) and a Master of Science in Business from Nord University in Norway. Nesse is also Associate Professor at NTNU, Industrial Economics and Technology Management department. Nesse has published scientific articles in journals such as International Journal of Entrepreneurial Venturing, Journal of Information Technology and Management and European Journal of Operational Research.

Hans Chang, Norwegian University of Science and Technology (NTNU), Trondheim, Norway

Hans Chang holds a Master of Science from the Norwegian University of Science and Technology (NTNU) in Industrial Economics and Technology Management. He is specialized in the fields of strategic business development and artificial intelligence which has provided knowledge in technology, economics and management. Furthermore, practical skills in communication and management have been obtained through voluntary work.

Katrine Selnes Mikalsen, Norwegian University of Science and Technology (NTNU), Trondheim, Norway

Katrine Selnes Mikalsen holds a Master of Science from the Norwegian University of Science and Technology (NTNU) in Industrial Economics and Technology Management. She is specialized in strategic business development and artificial intelligence to obtain unique knowledge in technology, finance and management. In addition to academic knowledge, Katrine also has practical knowledge of communication and strategic planning from voluntary work.

Olai Bendik Erdal, Telenor Research, Oslo, Norway

Olai Bendik Erdal is senior research scientist at Telenor Research. He is a specialist in service innovation, telecom and Internet economy. He has extensive experience from applied research and research management at Telenor and in collaboration with universities, industrial bodies and international industry. He also has extensive experience from product and business development in telecommunications and interactive media business, and has been awarded twice for innovative service concepts. Erdal holds a Cand.Philol degree in Social and Economic Geography and a Cand.Mag degree in Science from the University of Oslo.


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